Gradhaven
Privacy
Gradhaven uses the details you submit through this website to respond to your accommodation enquiry.
What we collect
We ask for your selected area, reply language (including a language you enter when you choose Other), institution or campus, study stage, accommodation timing, funding status, budget, transport and room preference, plus your preferred name, email address, mobile number and agreement for us to respond. Programme and an additional message are optional. We also record the page path from which you send the enquiry.
Why we use it
We use these details to understand your enquiry and contact you about it. Submitting an enquiry does not reserve accommodation.
Verification
We use Cloudflare Turnstile to help protect the enquiry form from automated misuse. The verification check is shown only when you reach the contact-details step. Cloudflare receives your IP address for Turnstile verification and rate limiting. Gradhaven's Worker does not add that address to its enquiry database, notification emails or custom logs. Cloudflare may keep limited request and security records under its own retention terms.
Who handles your enquiry
Gradhaven is responsible for your enquiry. We use Cloudflare to host the website, protect the form, store enquiry records and send notifications. The complete enquiry is sent only to two fixed Gradhaven operational recipients. Their business mailboxes are hosted by Proton and Afrihost. Where one of these providers processes information outside South Africa, Gradhaven relies on applicable contractual and legal safeguards.
Your choice and rights
The fields marked as required are needed for Gradhaven to review and answer your enquiry. You do not have to submit an enquiry, but we may not be able to respond without those details. You may ask us to access, correct or delete your personal information, or object to its use.
How long we keep it
We keep the enquiry record and its linked delivery record for 12 months from submission, then delete them from the enquiry system. The fixed recipients keep notification copies in their business mailboxes for the same 12-month operating period and then delete them, unless a legal obligation or dispute requires longer retention. Delivery and security records held by service providers follow their own retention terms. You may ask us to delete your information sooner where the law allows.
Optional Google Ads measurement
We load the Google Ads tag only when you allow ad measurement. Google may receive technical connection information and advertising-cookie identifiers. When you have allowed measurement and we accept your enquiry, we tell Google that an enquiry happened, with a short reference code and no details about you. We keep sharing your form contents and personalised advertising disabled.
This choice is separate from permission for Gradhaven to respond to your enquiry. You can send an enquiry after declining ad measurement.
Permission applies to the current page only. We remember a decline in this browser for up to 180 days when storage is available. Use Ad measurement settings on any page to change your choice. Withdrawing permission reloads the page to stop the tag. Finish any unsent enquiry before withdrawing.
Google explains its processing and international data transfers in its privacy policy and advertising information.
Contact
For privacy, access, correction or deletion requests, email info@gradhaven.net or write to Gradhaven, 249 Voortrekker Road, Parow, Cape Town, 7500.
You may also complain to South Africa's Information Regulator at inforegulator.org.za.